Frequently Asked Questions

Safety and Security

My Account:
If you are under the age of 18, you must obtain the consent of your parent or guardian before using this Site.

Using the site may require a registration process by creating your account with us. Our team may assist you in creating an account after receiving the necessary information.
**Please Note: You must not register under a false name and impersonate any other person’s login credentials or password. Such fraudulent acts are a violation of applicable federal, local and international laws and regulations.

Privacy Statement:
We are committed to protecting personal information about individuals. The policy describes the disclosure, security, access of information and other relevant details concerning your privacy provided to us by you. The privacy policy may change any new rules, regulations or policies introduced by us from time to time. For details please see our Privacy Policy.

Collection of personal information:
You shall provide personal information to register your account with us. This information may include your name, age, gender and contact details.
Will my personal information be protected?
Security for your information:
We take reasonable steps to ensure protection of all information we collect from you from risks such as unauthorised access, destruction, use, modification or disclosure of data to a third party.

1. Click on “Login” on the top right corner of the page
2. Click on ‘New customer’
3. Fill out the required fields in the form provided.
4. Click on ‘Submit’.
You have successfully created your account on studiomeru.com. You can also use your account to receive updates, newsletters and offers from us.

Every user of this site is solely responsible for keeping passwords and other information confidential for security purposes.
Please notify us immediately at support@studiomeru.com in case of any unauthorised use of your password or account.
This site shall not be responsible or liable, directly or indirectly, in any way for loss or damage of any kind whatsoever as a result of, or in connection with, your failure to comply with this clause.

If you have forgotten your password or have been locked out of your account, you can request a reset link here. If you need any further assistance, our customer service team will be happy to help.

We will only keep your data as long as you are an active customer. However, if you wish to delete your account or revoke consent, please visit our Privacy Notice pages for further information.

We encourage the users of this site to register as a member so that we can keep you updated on discounts and sale events through emails and newsletters.

Online Shopping Orders and Purchases:
All orders and purchases made through this site are subject to the terms and conditions set out in the Online Shipping Orders and Purchases that may change from time to time without prior notice.
At the time of order we may require additional verification or information from you before accepting and confirming the order.
The Site may correct any errors or inaccuracies and change and provide you an update information availability, non availability of Products.
The Site shall deliver you promptly after confirmation of your order and payment transaction. For details please see our Shipping and Delivery Policy.

Order Placement

Procedure to place an order:
1. Select your favourite product, choose size and colour, then add the product to your shopping cart.
2. If you wish to continue shopping, click on ‘continue shopping’. You can add as many products as you want.
3. Click on ‘submit’.
4. Click on ‘Proceed’ to check out.
5. Fill out all the forms by providing all necessary information.
6. Once an order is placed, you will receive order confirmation from our staff.
7. You can receive your order updates in your email.

Can I make any changes to my order after it has been placed?
We start to process your order as soon as you place it so that you receive your items as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a very limited time-frame in which you can amend or cancel it. So, if you have any questions about an order you have placed or would like to make any changes, please contact our customer service at at support@studiomeru.com as soon as possible and we will be more than happy to help you.
If your order has already been shipped from us you will have to return the item after receiving it and place a new order.

Cancelled/Declined Orders:
There are cases when an order cannot be processed for various reasons. The site reserves the right to refuse or cancel any order for any reason at any given time.

All the Products sold on our website are subject to a return policy that is applicable within seven (7) days of the date of delivery as long as the items are in their original packaging and condition with the tags intact, unwashed, undamaged condition, merchantable quality is intact and match the description when purchased and received as ordered by the Purchaser. 

Our Customer Care staff will arrange a return by a courier pick and return it in which all the charges will be borne by you.

Please Note: If you cannot present your online invoice of purchase we reserve the right not to offer a return or exchange.

Does the return policy apply to all products?

No Return Policy:

Unfortunately we have a no-return policy on some of our products. We advise you to read the product description thoroughly before purchasing your desired product. 

Custom orders:

There is a no return policy on all custom orders.

Return Procedure:

Although we strive to great customer experience however, if you are not satisfied with your purchase, you can return your order on the following terms:

In case the product I received was not as per size or specification

We take extra measures in packaging and delivering your purchases with an expert team and staff. However, in case you received your order not as per size and specs orders, please immediately contact our customer care at support@studiomeru.com.

If I received a different product other than I ordered

In case if you received a mistaken shipment or courier, please immediately contact our Customer Care via email to initiate and schedule the return process. Our agent shall replace the wrong shipment or courier delivery of your order according to your specifications.

You can buy as many products as you like, add in your shopping cart for purchase and order confirmation as one order. 

Click on ‘Check Out’ button.

For your assistance we have our expert Customer Care support staff and technical team available by email support@studiomeru.com or through any of the options listed on our Contact page.

You can simply click the Check Out button on your shopping cart page and start the Check Out Process.

You can use any of the payment methods listed below. Some Payment methods that we offer are applicable for specific regions, others are generally accepted for customers worldwide. Regardless of your payment method of choice, your security will be our top priority.

Checkout.com is one of our payment gateways of choice. Through checkout.com we accept payments made by:

  1. -VISA

You will not have to be redirected to Checkout.com to make the payment, as their payment options will be linked directly to our website. All you have to do is add your items to your shopping, proceed to checkout and add your card details and billing information.

  1. Cash On Delivery (applicable only in Pakistan):

With our cash on delivery (COD) option (applicable only in Pakistan), you can add the items to your shopping cart, and proceed to checkout. Choose “COD” as a payment option, and confirm your order. Once the item is at your doorstep, you will have to pay the full amount in cash in order to receive your items.

  1. Bank Transfer (applicable only in Pakistan):

    Once you add your items to your shopping cart, choose the bank transfer option and proceed to checkout. At the checkout page you will be required to fill a form to transfer the amount to a bank account in Pakistan. Please keep note of the transfer referral number as it will be required for your items to be shipped once confirmed.


Once you add your items to your shopping cart, choose PayPal as your payment method. If you already have an account with PayPal you can log in to your account and make the payment through our

website. If you do not already have a paypal account, you will need to create one before you can use their service.





Shipping Policy

Lazim pre-orders are now available.

* Will ship worldwide within 1 week after the official release (Anticipated 30th of June, 2022.)

For deliveries in Pakistan,  please allow ship time of 1-3 working days.

For deliveries everywhere else, please see our shipping policy below.

We ship worldwide!



Shipping will take up to 5-7 working days, the courier companies quote but do not guarantee

A flat rate of AED 50 will be charged for all UAE deliveries. 



Shipping can take up to 7-14 working days, due to local customs policies. 



Shipping will be 3-5 working days.


All other locations:

Shipping time and charges for your order will be calculated and displayed at checkout.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. For orders using our courier partners DHL or FEDEX, once the label is issued a tracking number for their process will also be attached. 

If you haven’t received your order within the time displayed at checkout and shipping confirmation email, please contact us at support@studiomeru.com.

with your name and order number, and we will look into it for you.

The process we undertake to deliver to our customer sustainable and environmentally friendly garments is very important to us. 

We produce in small batches with consideration of our future generation needs and to avoid surplus stock and wastage. 

We make conscious decisions in regards to the fabrics used in our garments. The fabrics used are manufactured in a way that can ensure usability beyond a specified season.  

We urge our customers to act accordingly and ensure to shop sustainably. 


Still have questions?